Frequently Asked Questions

We have fully considered all issues, you need to trade with peace of mind.

Do you have stock?2021-07-09T07:01:29+00:00

Most of produts are under regular production, we can make delivery immediately if we the specific one in stock.

How can order the products without any acknowledge of import?2021-07-09T07:01:00+00:00

We could arrange you shipping or air or express for you and deliver everything to your port or provide you door to door service.

How to order?2021-07-09T07:00:33+00:00

Please send us your purchase order by Email or call us sales line :(+86-18818788929), or we can make you proforma invoice under your request.

We need to know the following information for your order before sending you PI.

1) Product information-Quantity, Specification(Size, Material, Technological if needed and Packing requirements etc.)
2) Delivery time required.
3) Shipping information-Company name, Street address, Phone&Fax ​​number, Destination sea port.
4) Forwarder’s contact details if there’s any in China.

Can we have our Logo or company name to be printed on your products or package?2021-07-09T06:59:50+00:00

Sure. Your Logo could be printed on your products by Hot Stamping, Printing, Embossing, UV Coating, Silk-screen Printing or Sticker.

How long can I expect to get the sample?2021-07-09T07:10:56+00:00

The samples will be ready for delivery in 3-5days. The samples will be sent via international express such as DHL, UPS, TNT, FEDEX and would be arrived within 3-5 days.

How much the transportation freight of samples?2021-07-09T07:11:02+00:00

The freight depends on the weight and packing size and destination from here to your location

Are you manufactory or trade company?2021-07-09T07:06:17+00:00

We are not a trading company, Aiwejay is a contract electric toothbrush Manufacturer or Supplier with 10 years of overseas export experience; We’ll Try Our Best To Support Customers With Best Price And Quality. We Can Video Chat To Show Your Our Factory.

Our factory has passed IS09001, GMP factory audit. We are an AAA credit enterprise.

In addition, we have a large warehouse and quality control department to purchase products for customers.

How to control quality?2021-07-09T09:39:13+00:00

A, all the raw materials by IQC (Incoming Quality Control) before launch whole process into the process after the screening.

B, process each link in the process of IPQC (Input process quality control process inspection) patrol inspection.

C, after finished by QC full inspection before packing into the next process packaging.

D, OQC before shipment for each electric toothbrush to do full inspection.

About the sample what is the cost of transportation?2021-07-09T07:11:08+00:00

The freight depends on weight, packing size and your country or province region, etc.

You can confirm electric toothbrush by photo and video to save this money, If you become our old customer.

How long is the sample time of the electric toothbrush? Does the sample fee can be returned?2021-07-09T07:11:13+00:00

Proofing is usually 5-7 working days. If the order reach or exceed behind MOQ quantity, proofing fee refunded. If not reached behind MOQ quantity, proofing fee will be taken by your.

What About The Shipping Methods?2021-07-09T03:54:45+00:00

For Urgent Order And Light Weight,you Can Choose The Following Express:ups,fedex,tnt,dhl,ems Ect.

For Heavy Weight, You Can Choose To Deliver The Goods By Air Or By Sea To Save Cost.

Do you provide samples? is it free or extra?2021-07-09T07:11:21+00:00

Yes, we could offer the sample before bulk order,and we can return the extra fee or sample fee after order placed.

How Long Is Your Delivery Time?2021-07-09T04:00:08+00:00

Generally it is 5-7 days if the goods are in stock. or it is 25-35 days if the goods are not in stock, it is according to quantity.

When Can Get The Price?2021-07-09T03:57:00+00:00

We Usually Quote Within 24 Hours After Getting Your Inquiry, If You Are Very Urgent To Get Theprices, Please.

Do We Offer Oem/odm Service?2021-07-09T04:00:25+00:00

Yes, We Had Got Enough Rich Experience About Oem/odm Customized Logo And Packaging Are Acceptable.

Aiwejay Electronic Toothbrush Have Certificate?2021-07-09T09:39:46+00:00

Our Sonic Electric Toothbrush Have Fda Ce Rohs Fcc Certificates.

What Is The MOQ ?2021-07-09T04:00:38+00:00

1,Wholesale: The Moq Is 50pcs.

Wholesale our existing sonic electric toothbrushes. The minimum order quantity is 50 pieces.

2,OEM customized electric toothbrush: The Moq Is 500pcs

If you want to OEM custom electric toothbrushes, change the packaging box and appearance color, and electric toothbrush heads, The Moq Is 500pcs, because our upstream packaging suppliers provide carton packaging and need to purchase in bulk.

3,ODM development: The Moq Is 1000pcs

Electric toothbrush development, production according to samples: The Is 1000pcs or more, according to the difficulty of production, you need to contact us to determine the production process.

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