As we enter 2020, new models of electric toothbrushes are appearing one after another, and competition is becoming increasingly fierce. There are now many ways to buy an electric toothbrush—you can purchase one from online stores or visit a brick-and-mortar store. So, weWhen buying an electric toothbrush, is it better to shop online or at a physical store? What are the differences between the two?
1. Price Comparison Between Online and In-Store Purchases:
Price Comparison: Online Shopping Electric Toothbrush Have the upper hand
One of the main reasons to buy electric toothbrushes online is that they’re a bit cheaper than in brick-and-mortar stores. Some stores sometimes offer coupons, and during sales events, there are even bigger discounts—especially during the National Day holiday or Double Eleven in the second half of 2020, when the discounts were quite substantial, and sometimes they even included free gifts.
2. Style and Model Selection: Online Shopping Has the Edge
For example, Philips offers more than 30 models of electric toothbrushes, including entry-level models, the Diamond Bright White series, and the Healthy White series. Online stores generally carry a more complete range of product models, while brick-and-mortar stores tend to have a relatively smaller selection.
Online retailers tend to introduce new products quickly. Brick-and-mortar stores often only carry popular models, and since sales associates are usually there to subtly influence your decision-making during the purchase process, this can cloud your judgment, and you may end up buying a product that isn’t right for you.
Buying electric toothbrushes online offers a more comprehensive and diverse selection. Thanks to the flexibility of online retail and the variety of online stores, the range of products available online is much more extensive, covering virtually every model from every brand on the market. This allows us to compare options from multiple sources and choose the product that best suits our needs.
3. Authenticity Issues
Shopping at brick-and-mortar stores offers better quality assurance.
If you choose to buy an electric toothbrush on Taobao or JD.com, some official flagship stores offer a bit more assurance. However, there are still some issues—for example, in the early days of Pinduoduo, many sellers offered counterfeit or substandard products.
Brick-and-mortar stores generally offer more comprehensive after-sales service; if there are any quality issues, they will usually replace or repair the item promptly. However, online shopping falls short in this regard—some retailers offer no basic after-sales service at all, and even when it is available, the process can be time-consuming and labor-intensive.
4. Comparison of After-Sales Service:
When we buy electric toothbrushes from these websites—even from official flagship stores—it’s hard to guarantee that the electric toothbrush you receive won’t have quality issues. Since the items are shipped from out of town, returns and exchanges can be a hassle if a quality issue does arise.
If an electric toothbrush purchased at a physical store develops a problem, the process is relatively simple: as long as the electric toothbrush is still under warranty, you can simply take the defective unit and the valid receipt from the time of purchase directly to the store to have the issue resolved. However, if the electric toothbrush was purchased online, the process is different.
If a standard electric toothbrush malfunctions, you’ll need to Electric Toothbrush First, mail the item back to the online store, then work with the store to complete the official after-sales service.
Summary: Buying electric toothbrushes online offers advantages mainly in terms of convenience and price, while brick-and-mortar stores excel in after-sales service and quality assurance.We hope everyone will choose the purchasing channel that best suits their needs.
